Once ActiveMember360’s Tickets Extension is enabled, you can start configuring the “Appearance – Endpoints” settings:
- Click on “Settings” in the ActiveMember360 Tickets menu in the left-hand sidebar.
- Click on the “Appearance – Endpoints” section inside the “Tickets Module” interface.
- Choose the “Main Endpoint” for your ticket system. This will be the URL segment to reach the ticket system. Per default it is “mbr-tickets”. The URL of your ticket system will be in this case “https://mysite.com/mbr-tickets/”. The ticket system is for logged in users only. If not logged in, the ticket system provides a login screen under this URL and will redirect all other ticket relevant endpoints to this URL. Once logged in, under the “Main Endpoint”, a listing of all tickets of the logged in user will be displayed.
- Choose the “Create Endpoint”. This endpoint will added to the “Main Endpoint”. Your URL will look like “https://mysite.com/mbr-tickets/create/”. Under this URL, a logged in user can create a new ticket.
- Choose the “Edit Endpoint”. This endpoint will added to the “Main Endpoint”. Your URL will look like “https://mysite.com/mbr-tickets/edit/{TICKET_ID}”. “{TICKET_ID}” stands for the ticket ID. Under this URL, a logged in user can reply to an existing ticket. Your users can navigate to existing tickets through the “Dashboard” which is available under the defined “Main Endpoints”.
You can defined any text for your endpoints. Please check that it doesn’t conflict with any other slugs of your posts, pages or custom post type slugs.
Login form on the “Main Endpoint” i.e. “https://mysite.com/mbr-tickets/”
Dashboard on the “Main Endpoint” i.e. “https://mysite.com/mbr-tickets/”
Create Ticket on the “Create Endpoint” i.e. “https://mysite.com/mbr-tickets/create/”
Edit Ticket on the “Edit Endpoint” i.e. “https://mysite.com/mbr-tickets/edit/{TICKET_ID}/”
Don’t forget to save your changes!
Your “Appearance – Endpoints” settings are now configured.